Return & Refund Policy
At OrthofitShoes, your satisfaction is our priority. We aim to provide a transparent, fair, and hassle-free return experience.
🔄 14-Day Free Return Guarantee
We offer a 14-day free return policy, which means you can request a return within 14 days of receiving your order for a full refund or exchange.
📋 Return Eligibility
To qualify for a return:
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Items must be unused, unworn, and in original condition
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Must include original packaging and tags
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Proof of purchase (order number or receipt) is required
🚫 Non-Returnable Items
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Items that have been worn, damaged, or altered
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Final sale or clearance items
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Products returned without prior authorization
📦 Free Return Shipping
We provide free return shipping within the 14-day return period.
To initiate a return, please contact us first to receive return instructions and the return address.
💳 Refund Process
| Step | Timeframe |
| Return Approval | Within 24–48 Hours |
| Inspection of Item | 1–3 Business Days |
| Refund Processing | 1–5 Business Days |
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Refunds will be issued to your original payment method (bank card or payment provider)
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Processing time may vary depending on your bank or payment provider
⚠️ Important Notes
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Please do not return items without contacting us first
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Shipping fees (if any) are non-refundable unless the item is defective or incorrect
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Delayed or missing refunds should first be checked with your bank