FAQs

We’ve created this comprehensive FAQ section to provide clear, transparent, and professional answers to your most important questions.

If you still need assistance, feel free to contact us at:
📧 Support@orthofitshoe.com

🛒 Orders & Checkout

Q: How do I place an order?
A: Simply browse our website, select your preferred product, choose size/color, and click “Add to Cart.” Then proceed to checkout and complete your purchase securely.

Q: Can I change or cancel my order after placing it?
A: Yes, you can modify or cancel your order within 12 hours of placing it. After that, orders are processed and cannot be changed.

Q: Why didn’t I receive an order confirmation email?
A: Please check your spam/junk folder. If you still can’t find it, contact us and we will resend it.

Q: Can I place an order without creating an account?
A: Yes, guest checkout is available for your convenience.

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express) and secure online payment providers.

Q: Is my payment information safe?
A: Absolutely. We use SSL encryption and secure payment gateways to ensure all transactions are protected.

Q: Why was my payment declined?
A: This may happen due to:

  • Incorrect billing details

  • Insufficient funds

  • Bank security restrictions

  • Payment gateway verification issues

Please try again or contact your bank.

📦 Shipping & Delivery

Q: Do you ship worldwide?
A: Yes, we offer worldwide shipping.

Q: How long does delivery take?
A: Estimated delivery time is 7–15 business days, depending on your location.

Q: When will my order be shipped?
A: Orders are processed within 1–3 business days before shipping.

Q: Will I receive a tracking number?
A: Yes, you will receive a tracking number via email once your order ships.

Q: Why is my tracking not updating?
A: Tracking updates may take 2–5 days due to carrier processing.

Q: What if my package is delayed?
A: Delays may occur due to customs, weather, or peak seasons. Please allow extra time before contacting support.

Q: Do I need to pay customs fees?
A: Depending on your country, import duties or taxes may apply and are the customer’s responsibility.

👟 Products & Sizing

Q: How do I choose the right size?
A: Please refer to our size chart. If unsure, we recommend choosing your usual size or contacting support.

Q: Are your shoes suitable for long hours of standing?
A: Yes, our footwear is designed for comfort and support during extended use.

Q: Do your shoes help with foot pain?
A: Our products are designed to improve comfort and reduce pressure. They are not medical devices, but many customers report relief.

Q: What materials are used?
A: We use breathable, lightweight, and durable materials designed for all-day comfort.

Q: How should I clean my shoes?
A: We recommend gentle hand washing and air drying. Avoid machine washing unless specified.

Q: Do you sell other products?
A: Yes, we also offer bags and clothing that focus on comfort, practicality, and affordability.

🔄 Returns, Refunds & Exchanges

Q: What is your return policy?
A: We offer a 14-day free return policy from the date of delivery.

Q: How do I return an item?
A: Contact us at Support@orthofitshoe.com with your order number to receive return instructions.

Q: Is return shipping free?
A: Yes, return shipping is free within the 14-day return period.

Q: When will I receive my refund?
A: Refunds are processed within 1–5 business days after approval and sent back to your original payment method.

Q: Can I exchange my item?
A: Yes, exchanges are available for size or product changes (subject to stock availability).

Q: What items cannot be returned?
A:

  • Worn or used items

  • Damaged items not due to defects

  • Final sale items

⚠️ Order Issues

Q: What if I receive a damaged or wrong item?
A: Please contact us within 48 hours with photos. We will resolve the issue quickly.

Q: What if my package is lost?
A: If confirmed lost, we will offer a replacement or full refund.

Q: My order shows delivered but I didn’t receive it.
A: Please check:

  • With neighbors

  • Around your property

  • With your local carrier

If still missing, contact us.

Q: I entered the wrong address. What should I do?
A: Contact us immediately. Changes can only be made before shipment.

🔒 Privacy & Security

Q: Is my personal information safe?
A: Yes, we follow strict data protection practices and use secure encryption.

Q: Do you sell my data?
A: No. We never sell or share your personal information with third parties.

🎁 Promotions & Discounts

Q: Do you offer discounts?
A: Yes, we regularly run promotions and seasonal sales.

Q: Can I use multiple discount codes?
A: Only one code can be used per order unless otherwise specified.

Q: Do you offer free shipping?
A: Yes, we offer free worldwide shipping on orders over $69.

💬 Customer Support

Q: How can I contact you?
A: 📧 Support@orthofitshoe.com

Q: What is your response time?
A: We respond within 24–48 business hours.

Q: Do you provide after-sales support?
A: Yes, we fully support customers before and after purchase.

💡 Before You Buy

Q: Why choose OrthofitShoes?
A:

  • 500,000+ satisfied customers

  • Comfort-focused design

  • Affordable pricing

  • 14-day risk-free returns

  • Reliable global shipping

Q: Is my purchase risk-free?
A: Yes. With our 14-day free return policy, you can shop with confidence.